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Oracle Customer Service Center (CSC) Certification Training Course

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Course Duration

30 Days.

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ABOUT COURSE

Oracle Guided Search (Endeca) Online Training is an enterprise scale suite of contact center and customer service software. The platform consists of Oracle’s RightNow suite of apps that facilitate social, web, and contact center customer services. Oracle Guided Search (Endeca) Courses services are designed to provide scalable & easy access to applications, services and resources that are entirely managed by cloud service providers.
Oracle ATG Web Commerce Service Center (CSC) is a customer service application that allows companies using Commerce to perform agent tasks such as managing customer profiles; creating and managing orders; issuing refunds and exchanges; processing returned items; and researching customer activity. Oracle Guided Search (Endeca) Certification is a framework for building up an ecommerce web application – earlier developed by AT (Art Technology Group) now owned by oracle.

Benefits of Attending Oracle Customer Service Center (CSC) Training

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COURSE CURRICULUM

  • Net Framework and CLR
  • Introduction to Visual studio
  • Overview of C#
  • Data Types
  • Framework
  • Common Language Runtime
  • Base Class Library
  • Common Type System (CTS)
  • Intermediate Language
  • Assemblies
  • Namespaces
  • Memory Concepts
  • Control Structures
  • Arrays
  • Namespaces
  • Classes and Objects
  • Constructors
  • Inheritance
  • Polymorphism
  • Abstract
  • Interface
  • DataTypes
  • Reference Types
  • Control Statements
  • Conditional Statements
  • Switch Statement
  • Loops
  • Jump Statements
  • Delegate
  • Exception Handling
  • Reflections
  • Indexers
  • Threading
  • Intro to Win forms
  • Event handling
  • Toolbox
  • Custom toolbox controls
  • User defined controls
  • Usage and implementations of controls
  • Software Development
  • Intro to databases
  • Relational database concepts
  • Structured Query Language
  • Stored Procedures
  • Functions
  • Triggers
  • Basics of Ado.net
  • Connected and Disconnected modes
  • Programming with Ado.net
  • CSS and JavaScript
  • HTML
  • ntro to Web forms
  • Web Controls
  • Server Controls
  • Client Controls
  • Navigation Controls
  • Validations
  • Master Page
  • State Management Techniques
  • Caching
  • AJAX
  • Web Service
  • WPF
  • Silverlight
  • Creating ASP.NET Application
  • Components an ASP.NET Application
  • ASP.NET Page Processing
  • Server Controls
  • State Management
  • Master Pages
  • User Controls and Custom Controls
  • Site Navigation
  • Themes
  • Caching
  • Configuration
  • Globalization and Localization
  • Objective of this module
  • First things first
  • Introduction to ADO.NET
  • Data Structures and Data Access Components
  • Data Binding
  • Data Access using XML
  • Unt11: Web Services and Windows Services
  • Objective of this module
  • First things first
  • Introduction to ADO.NET
  • Data Structures and Data Access Components
  • Data Binding
  • Data Access using XML

WHO CAN LEARN?

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About Us

Kasha Training is one of the world’s leading Online training providers, helping professionals across industries and sectors develop new expertise and bridge their skill gap for recognition and growth in the corporate world.

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